Xbox to Offer Self-service Refunds

Xbox One S Console Vertical Right Angle

Microsoft has been improving its online services for Xbox One and Windows 10 quite a bit in the past few months, and the company will continue doing so in the future. A highly requested feature is also going to be launched soon.

On the Xbox One subreddit, users have reported that Self-Service Refunds will launch soon, allowing customers to easily obtain refunds for select digital content.

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through

When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

Please note the below conditions for requesting a self-service refund:
Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
DLC, season passes, and add-ons are not eligible for self-service refunds.
The game or app must be downloaded and launched before requesting a self-service refund.
You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
Certain Windows 10 apps may not be eligible for self-service refunds.
Microsoft reserves the right to block access for users who abuse self-service refunds.
The Xbox One and Windows 10 Self-Service refunds system will launch on a yet to be confirmed date. We will keep you updated on the matter as soon as possible, so stay tuned for all the latest news.

Written by
Cody Spielvogel is a Freelance Web Designer and Journalist with a Niche in Gaming and Tech Articles. He works as a volunteer at other Under-the-radar websites as a Community Moderator and loves his Xbox 360 and Xbox One consoles. Follow Cody on twitter @CodySpie

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